Squared Away Surplus will accept return of products within 90 days of ship date from our warehouse. Customers requesting an RMA will be required to provide the following information:
S.A.S. complete Item Number
Invoice Number from original shipment/receipt of item
Quantity to be returned
Reason for request
A written request-emailed to firstname.lastname@example.org
All product returns must be shipped with the RMA number clearly visible on the outside of the package. Please ship to:
Returns (with Order #)
Squared Away Surplus
P.O. Box 412
Rio Grande, OH 45674 USA
Additional product(s) returned, but not authorized on the RMA document will not be accepted as a return or reimbursed, and will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier, for validation of receipt of goods and for insurance compliance. Cost of shipping for returns / exchanges are the customer's responsibility, for any reason other than Squared Away Surplus defect, or error.
All returns will be processed in a timely manner and credits will be applied to your account. Please note:
✓ All freight charges assessed to the return, are the responsibility of the customer, and will not be reimbursed by Squared Away Surplus unless the return is a result of an error made by Squared Away Surplus. Freight for a return of a defective product will not be reimbursed by Squared Away Surplus.
Squared Away Surplus will not accept return of or issue credit for the following items (including, but not limited to):
Items that are labeled ‘Discontinued’ by Squared Away Surplus-regardless of disposition by the manufacturer
Undergarments (including but not limited to: underwear, socks, t-shirts (except Grunt Style **promised with their warranty), base layers
Opened packages or packages showing evidence of tampering
Product not in original packaging, including case pack goods
Forensic testing supplies, equipment or drug and or alcohol testing kits
First aid or trauma treatment products
Worn, shopworn, or field worn products
Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.
Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed, and will be returned to the customer at the customer’s expense and shall not be reimbursed or credited.
In some cases you may be charged import duties and/or Value-Added Taxes upon possession of your order. Squared Away Surplus is not responsible for these fees or the facilitation of payment for them.
Export License Fees
Export licenses are issued by the U.S. State Department and may take between 30 and 60 days to receive. An export license or will be required for each order that meets the criteria as set by the International Traffic In Arms Regulations, ITAR.
- Note: If the value or product nature of your order requires Squared Away Surplus to apply for an export license from the Department of State there will be an additional charge of $250 reimbursement licensing fees that were paid by us.
Orders requiring an Export License will be shipped via a freight forwarder or through the postal service. Neither UPS nor FedEx will deliver these orders.
**Squared Away Surplus may or may not ship a variety of products to certain states, countries, and or territories (including but not limited to):
- Body Armor
- Firearm Parts & Accessories.
**Due to varying changes to Customs Regulations & Policies, please contact email@example.com before any orders outside of the U.S.